PAIA manual

About this manual

This is RippleSM’s manual under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It says what records we keep and how to ask for access to them. It is free to read here, and we’ll email a copy on request.

Our contact details

Requests go to the head of the business and our Information Officer:

Name

RippleSM

Email

hello@ripplesm.co.za

Website

https://ripplesm.com

The Information Regulator’s guide

The Information Regulator publishes a guide on how to use PAIA and POPIA (PAIA s10), in South Africa’s official languages. It is on inforegulator.org.za, or ask the Regulator for a copy.

Records available without a request

Everything on this website, including our privacy policy, terms, refund policy and this manual.

Records we keep

• Company records: incorporation documents, registers and minutes
• Financial and tax records: invoices, payments, accounting records, VAT and income tax records
• Client records: briefs, conversations on WhatsApp and this website, films, campaigns, results, reports and invoices
• Prospect records: businesses we found in public sources, our notes on them, and the do-not-contact list
• Supplier records: agreements and correspondence with our service providers
• People records: sign-in accounts for staff and client users, and staff records

Records kept under other laws

Where they apply to us, including:

• Companies Act 71 of 2008
• Income Tax Act 58 of 1962, Value-Added Tax Act 89 of 1991 and Tax Administration Act 28 of 2011
• Protection of Personal Information Act 4 of 2013
• Consumer Protection Act 68 of 2008
• Electronic Communications and Transactions Act 25 of 2002
• Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995

Personal information we process

Why we process it, whose it is, who receives it, where it goes outside South Africa and how we keep it safe are set out in our privacy policy, which is part of this manual (PAIA s51(1)(c)). In short:

• Whose: clients and their contact people, people in client footage, people who message us, prospects, leads from client ads, staff and suppliers
• Who receives it: the service providers named in the privacy policy, and authorities when the law requires
• Outside South Africa: to providers in the United Kingdom, the European Union and the United States, under POPIA s72
• Security: encrypted connections, signed-in access by role, and card details kept only by Paystack

How to ask for a record

• Use the request form in the PAIA Regulations (Form 2), from inforegulator.org.za, and email it to hello@ripplesm.co.za.
• Say which record you want, how you want access, and which right you are exercising or protecting (PAIA s53).
• If you ask on someone else’s behalf, include proof that you may.
• For your own personal information, you can also simply email us, as our privacy policy describes.

Fees

The PAIA Regulations set a request fee and, if we grant access, fees for searching, preparing and copying the record. We tell you the amount before doing any work. There is no request fee for your own personal information.

Our answer

We decide within 30 days, and may extend that once by up to 30 days if the request is large or needs consultation, telling you why (PAIA s56 and s57). We may refuse only on the grounds in Part 3, Chapter 4 of PAIA, for example to protect someone else’s privacy or confidential commercial information, and we’ll give our reasons.

If you disagree

You may complain to the Information Regulator (PAIA s77A) on inforegulator.org.za, or apply to court (PAIA s78).